Solutions - Life Cycle Management/Back Office

QW Media and its partners can offer top quality Customer Life cycle management (CLM) solutions to customers. The services can be provided through multiple centers in China and Philippines.

QW Media is open to partner with large organizations and jointly rollout CLM/contact centers in multiple regions in China. Powered by its licenses, strong China expertise and experienced management, the new centers can start its operations within few weeks.

The key services that QW Media offers are

Contact Center Solutions: QW Media offers custom contact center solutions in multiple languages (Chinese, English) to many multinationals. It’s delivery partnership with Open Integrity serving many large organization offers wide array of services which can be scaled in no time based on the customer needs.

Telemarketing

Outbound Sales
Inbound sales
Cross Sell
Up Sell Direct Marketing

Order Management

Account/Card Activation
Booking/Order Taking
Fulfillment Service
Dispatch Management
Subscription Services
Cancellations
Profile Update

Customer Service

General Enquiries
Billing Management
Authorization Services
Fraud Management
Debt Recovery
Receivables Management

Technical Support

Equipment Installation
Software Usage & Installation
Tier 1 Front Line Support
Tier 2 Enterprise Level Developer Support
Product Support, Software Services & Interface

Management

Mobile Client Application Support
Help Desk Services

Loyalty & Retention

Loyalty management
Retention
Win Back
Renewal

Research

Data Collection
Surveys
Data Procurement

Back Office Services : China offers the excellent talent pool for back office services. It’s data processing capabilities are unmatched in the world. QW Media offers a wide range of back office services and can develop custom solutions based on your needs.

Data Entry
Data Analysis
Insight Generation
Mailing List Management
Database Management
Customer Database Management
Application Processing
Finance & Accounting
Claims Processing
Digitization
Document Output & Conversion
Translation
Digital Archival Services
Payment Processing
Policy Conversion